Sales Support Administrator – Maternity Cover

About the role

We are looking for an experienced Administrator to join our Sales Support Team. You will provide administrative support to the sales support team, processing new vehicle orders and ensuring excellent service for our customers.

Key responsibilities

• Process new orders from all sales channels and complete pre‑order checks.
• Place orders with dealerships/manufacturers and secure finance quotations.
• Handle telephone calls, including overspill from reception, and support sales staff with order queries.
• Manage anti‑money‑laundering checks and dealer escalations.
• Conduct delivery‑today calls to customers and update the CRM system.
• Follow up on outstanding administration fees and report to line management.

Required profile

• Experience in a customer‑facing administrative role.
• Excellent telephone and customer service skills.
• High standard of written and verbal communication with great attention to detail.
• Ability to handle complaints and meet customer needs.
• Willingness to cover other roles when required.

Required skills

• Proficiency with CRM systems.
• Strong Excel skills.
• Word and database handling experience.

What we offer

• Hybrid working – 2 days remote, 3 days in the office.
• 35 days holiday plus 2 duvet days, a shopping day, volunteering day and birthday off.
• Annual birthday voucher, wellbeing voucher, VIP concert tickets and a fitness tracker.
• Flexible benefits such as cinema tickets, gym memberships and health options.