Sales Support Coordinator

About the role

We are seeking a highly organised Sales Support Coordinator to join Nigel Wright Group in Redcar. The role will support the sales team, manage tender processes and ensure smooth customer interactions across the business.

Key responsibilities

• Coordinate and submit tender bids and proposals.
• Manage tender documentation, ensuring accuracy and compliance.
• Track submission deadlines and oversee bid progress.
• Liaise with internal departments to gather information for tender responses.
• Produce quotations and support pricing proposals.
• Act as a primary point of contact for customer enquiries.
• Process sales orders and maintain order books.
• Provide customers with regular updates on orders and deliveries.
• Handle account queries, complaints and requests efficiently.
• Update customer and supplier portals.
• Support invoicing, credit processing and payment follow‑up.
• Work with logistics providers to coordinate deliveries and export documentation.
• Produce reports and sales data to aid business planning.
• Assist with marketing materials, promotions and product information updates.

Required profile

• Proactive, detail‑oriented individual who thrives in a fast‑paced environment.
• Previous experience in sales support, customer service, bid coordination or tendering.
• Strong organisational and project management abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple deadlines simultaneously.
• High level of accuracy and strong attention to detail.
• Experience using Microsoft Office packages.
• Customer service experience within a commercial setting.
• Proactive problem‑solving mindset and focus on continuous improvement.

Required skills

• Microsoft Office
• Microsoft Dynamics (desirable)
• Zendesk (desirable)