Sales Support & Operations Coordinator

About the role

The Sales Support & Operations Coordinator will support the commercial success of Metro Rod Ltd by coordinating sales processes, managing data, and ensuring high‑quality customer service across the sales lifecycle.

Key responsibilities

• Act as the central point of coordination for internal teams throughout the sales lifecycle.
• Maintain customer portals and CRM systems, ensuring data is accurate and up to date.
• Manage job and performance data, produce regular reports and monitor service level compliance.
• Proactively monitor workflows, performance metrics and customer requirements to support contractual obligations.
• Identify and implement process improvements to drive efficiency.
• Support the development and optimisation of internal systems and ways of working.

Required profile

• Experience in an administrative, sales support or customer service role.
• Familiarity with CRM systems such as HubSpot or similar.
• Strong IT skills, including Microsoft Office and the ability to work with multiple systems.
• Highly organised with the ability to manage priorities and deadlines.
• Excellent attention to detail and data accuracy.
• Strong communication and relationship‑building abilities.

Required skills

• HubSpot (or comparable CRM) proficiency.
• Microsoft Office suite proficiency.

What we offer

• Full‑time permanent contract (37.5 hours per week).
• Salary up to £25,000 DOE plus benefits.