Saturday Concierge – Residential Building

About the role

We are recruiting a Saturday Concierge to join the front‑of‑house team at a distinguished residential building in Barbican, London. The role is the first point of contact for residents, visitors and contractors, delivering exceptional service while maintaining safety, security and presentation standards.

Key responsibilities

• Provide a warm, professional welcome and act as the first point of contact for all enquiries.
• Manage calls, post, parcels and keys in line with established procedures.
• Ensure communal areas are clean, safe, secure and well presented.
• Carry out regular patrols and maintain awareness of building systems, access control and emergencies.
• Support resident move‑ins and move‑outs, protecting communal areas and lifts.
• Control contractor access, sign‑in/out and monitor activity for safety and compliance.
• Support health, safety and fire procedures, including routine alarm testing and reporting.
• Maintain building security, monitor CCTV appropriately and respond to incidents.
• Complete accurate records, logbooks, reports and shift handovers.

Required profile

• Minimum 2 years residential concierge experience or a strong hotel background.
• Professional, calm, discreet and reliable with strong customer service and communication skills.
• Ability to work independently with strong attention to detail.

Required skills

• Basic knowledge of building systems, fire safety and compliance processes.
• Confident using email and mobile reporting systems.