Scheduler – Pest Control Services

About the role

We are looking for a motivated Scheduler to join the Pest Control Services team within Southwark Council. In this role you will coordinate appointments, organise programmed works and act as the first point of contact for residents and businesses seeking pest‑free environments. You will work from our busy office in London, supporting frontline operatives to ensure services are delivered on time and to statutory standards.

Key responsibilities

• Arrange and confirm pest‑control appointments for residential and commercial clients.
• Maintain and update service schedules, ensuring compliance with council policies and legislation.
• Handle inbound enquiries by phone and email, providing accurate information and directing queries appropriately.
• Prepare and process paperwork, service records and reports for frontline teams.
• Prioritise competing requests and meet agreed deadlines.

Required profile

• Experience in scheduling, administration or customer‑service environments.
• Strong organisational abilities and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work both independently and collaboratively within a team.
• Commitment to delivering high‑quality customer service.

Required skills

• Proficiency with standard office software applications.

What we offer

• Full‑time permanent position within a supportive local authority team.
• Opportunities for professional development and career progression.
• Contribution to improving the quality of life for Southwark residents.