Scheduling Administrator

About the role

The Scheduling Administrator will join a busy operations team in Medway, supporting field‑based engineers and ensuring that service appointments run smoothly. This full‑time, hybrid position is ideal for a highly organised individual who thrives in a fast‑paced environment and enjoys coordinating daily work schedules.

Key responsibilities

• Manage and coordinate daily schedules for field staff and engineers.
• Allocate and prioritise jobs based on workload, urgency and customer requirements.
• Act as the primary point of contact for internal teams and customers regarding appointment details.
• Update scheduling systems in real time with job progress and changes.
• Liaise with customers to confirm appointments, provide updates and resolve any scheduling conflicts.
• Maintain accurate records, generate reports and ensure compliance with service standards.

Required profile

• Previous experience in scheduling, planning or a similar administrative role.
• Strong organisational and time‑management abilities.
• Excellent written and verbal communication skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• High attention to detail and a proactive problem‑solving attitude.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).

What we offer

• Competitive salary of £27,000 per annum.
• Hybrid working model with the option to work from the office or remotely.
• Opportunity to develop skills within a growing, well‑established organisation.