SCIDA Specialist Services – Secure Managed Service (12‑month contract)

About the role

You will join a highly secure Managed Service as a SCIDA Specialist, delivering end‑to‑end activities across a large, complex environment. This 12‑month contract is based in Hemel Hempstead with occasional UK‑wide travel and requires an Active DV security clearance.

Key responsibilities

• Manage all SCIDA activities for a high‑security Managed Service, adhering to platform SYOPS, processes and local work instructions.
• Support the attainment and maintenance of Government/MoD security assurance and accreditation.
• Build and maintain collaborative relationships with internal teams, third‑party suppliers, contractors and customer authorities.
• Operate across multiple undisclosed NOC locations as directed.
• Coach, mentor and provide feedback to team members, fostering a ‘One Team’ approach.
• Design, develop and deliver SCIDA interventions using current technologies and SCIDA strategies.
• Plan, administer and oversee complex SCIDA activities, policies and ILS processes.
• Apply ITIL service‑operations principles to ensure a brilliant customer experience.

Required profile

• Active DV security clearance (mandatory).
• Proven ability to lead, develop strategy and manage ILS activities within a managed‑service context.
• Strong collaborative leadership and agile mindset.
• Experience working with senior managers and delivering high‑quality customer outcomes.

Required skills

• ITIL service‑operations knowledge.
• Broad technical competence across multiple technologies (as required for SCIDA interventions).
• Understanding of secure Managed Service environments.