Secretary / Receptionist – Office Support for Accountancy Practice

About the role

We are looking for a personable and highly organised Secretary/Receptionist to be the hub of our office environment. In this role you will ensure the smooth running of daily operations for an established accountancy practice, act as the first point of contact for clients and visitors, and provide comprehensive administrative support to the Director and wider team. You will coordinate communications, manage documentation and help maintain a professional and welcoming atmosphere.

Key responsibilities

• Maintain and organise the Director’s diary, scheduling Teams and Zoom meetings and ensuring optimal use of time.
• Respond to client enquiries via email, coordinate onboarding paperwork and distribute necessary documents.
• Prepare, raise and monitor invoices, process payments and follow up on overdue balances.
• Handle incoming and outgoing post, monitor office supply levels and place orders as needed.
• Draft, review and send client documentation through DocuSign, including AML checks and letters of engagement.
• Provide ad‑hoc administrative assistance such as data entry, filing and preparing reports.

Required profile

• Demonstrated experience in diary management for senior executives.
• Professional, client‑focused approach with excellent verbal and written communication.
• Strong organisational abilities and the capacity to juggle multiple priorities.
• High level of discretion when handling confidential client and financial information.
• Proactive attitude and ability to work independently as well as part of a team.

Required skills

• Microsoft Teams
• Zoom
• DocuSign

What we offer

• Competitive salary of £35,000 per annum.
• Full‑time permanent contract with regular Monday‑Friday hours (9:00‑17:30).
• Office‑based role in South Hampstead, London, with a modern workplace.
• Opportunities for professional development within a respected accountancy firm.