Senior Account Manager – Hotel and Wellness

About the role

We are seeking a Senior Account Manager to lead growth across premium hospitality and corporate gifting channels. You will develop strategic partnerships, manage a robust sales pipeline, and drive revenue for a high‑value portfolio.

Key responsibilities

• Identify and secure new business opportunities with premium hospitality and corporate clients.
• Build and maintain a strong sales pipeline, converting prospects into long‑term partnerships.
• Create tailored proposals, lead negotiations and close commercial agreements.
• Manage key accounts from onboarding through renewal, expanding revenue across locations and product categories.
• Own sales forecasting, pipeline management and CRM accuracy to meet revenue and margin targets.
• Collaborate with Product, Marketing, Supply Chain, Finance and Operations teams for successful partner launches.
• Monitor market trends and competitor activity to uncover new commercial opportunities.

Required profile

• 5+ years of business development, sales or account management experience in premium hospitality, consumer goods, beauty, wellness or gifting.
• Proven track record of winning new business and growing strategic accounts.
• Strong commercial acumen in pricing, forecasting, contract negotiation and margin management.
• Excellent relationship‑building, presentation and stakeholder management skills.
• Highly organised, proactive and resilient with the ability to manage long sales cycles.
• Confidence using CRM platforms and AI‑enabled tools to improve sales effectiveness.

Required skills

• CRM platforms

What we offer

• Hybrid working model
• Annual leave
• Healthcare benefits
• Pension scheme
• Excellent head office environment