Senior Account Manager

About the role

SEON is a leading fraud‑prevention and AML compliance platform helping global digital brands protect revenue. As a Senior Account Manager you will own a portfolio of existing clients in London, driving renewals, upsells and cross‑sells while ensuring they get maximum value from our solution.

Key responsibilities

• Own and meet an assigned sales quota by proactively managing renewals, upsells and cross‑sells within a defined customer portfolio.
• Maintain strong relationships with key clients, conducting regular check‑ins, performance reviews and quarterly business reviews.
• Collaborate with Product and Marketing teams to align offerings with client needs and market trends.
• Assist clients with onboarding, training and product adoption to maximize solution benefits.
• Monitor market and competitor trends, providing actionable insights that shape customer roadmaps.
• Prepare and deliver data‑driven presentations that articulate ROI, progress and growth opportunities.

Required profile

• Proven success in an Account Manager, Customer Success Manager or similar client‑facing role within a B2B SaaS environment.
• Experience managing relationships for fraud, risk, security or compliance solutions is a plus.
• Strong understanding of account management, customer lifecycle and renewal processes.
• Exceptional communication and interpersonal skills with the ability to build trusted relationships with executives.
• Analytical and technically curious, able to translate client needs into effective solutions.
• Willingness to travel for client meetings, industry events and team gatherings.