Senior Account Support Executive

About the role

TheSqua.re Ltd is seeking a Senior Account Support Executive to join its busy reservations team in Hammersmith. You will act as the primary point of contact for corporate clients, ensuring high‑quality service and smooth operation of the booking platform.

Key responsibilities

• Respond quickly to web, email and phone enquiries.
• Meet departmental KPIs and service level agreements.
• Build and maintain relationships with direct corporate accounts.
• Convert enquiries into confirmed bookings.
• Support the Account Manager with administrative tasks for key accounts.
• Handle complaints, coordinate with other departments and propose solutions.
• Develop lasting relationships with corporate, leisure clients and apartment providers.
• Adapt to tasks outside the core role when required.

Required profile

• Minimum 4 years of reservations experience in serviced accommodation or a related hospitality sector.
• Proven ability to generate sales and bookings.
• Highly self‑motivated, able to work unsupervised and prioritize under pressure.
• Excellent telephone manner and passion for guest satisfaction.
• Fluent English with strong communication skills.

Required skills

• Experience using CRM systems.

What we offer

• Competitive salary and benefits package.
• Opportunity to work with a fast‑growing, technology‑driven hospitality brand.
• Dynamic, collaborative London office environment.