Senior Business Support Officer

About the role

The Local Authority is seeking a Senior Business Support Officer to join the LIFE/Hospital Discharge service within Health, Wellbeing and Adults. Working hybrid (2 days from home) on a 36‑hour week, you will help maintain service delivery and improve data quality for hospital discharge pathways.

Key responsibilities

• Monitor and update the LIFE service mailbox, escalating urgent issues.
• Maintain the LIFE Tracker, ensuring timely and accurate data entry.
• Send reminders for care package reviews and follow up on pending cases.
• Handle queries and data requests linked to the LIFE inbox and Tracker.
• Support data capture and management of LIFE referrals and Patienteer.
• Provide operational support for changes to the D2A process.
• Guide and mentor Business Support Officers, including induction of new staff.
• Deputise for the Team Leader when required and manage customer enquiries via phone and email.
• Prepare standard documents, template letters, reports and meeting minutes.
• Process payments in line with corporate financial policies and ensure proper document storage.

Required profile

• Enhanced DBS clearance.
• Extensive experience in office administration and customer‑focused service.
• Strong knowledge of administration systems and procedures.
• Proven ability to manage and update Excel spreadsheets.
• Experience working in a health or local‑authority environment is advantageous.

Required skills

• Microsoft Excel

What we offer

• Temporary 3‑month contract.
• Hourly rate: £18.92 PAYE or £25.03 umbrella.
• Hybrid working model (2 days remote).
• Full‑time 36 hours per week, Monday‑Friday.