Senior Care Navigator

About the role

PC24 is looking for a Senior Practice Care Navigator to support the day-to-day delivery of reception and administrative services at its Garston and Netherley GP practices. You will act as the first point of contact for complex patient enquiries and operational issues, supporting patient access, service improvement, workforce development and service resilience. The post is permanent, full time (37.5 hours per week), Monday to Friday, 7.5 hours per day, either 07:45-15:45 or 10:30-18:30.

Key responsibilities

• Provide day-to-day guidance and support to reception and administrative colleagues.
• Act as the local point of contact for operational queries and support communication between the practice team and the Group Practice Manager.
• Coordinate reception workflows and service cover to maintain operational efficiency.
• Resolve on-site operational issues and escalate risks appropriately.
• Monitor appointment utilisation and promote GP appointment diversion where suitable.
• Work with clinical and non-clinical teams to support smooth patient pathways.
• Support induction of new starters, identify training needs and maintain an accurate skills matrix.

Required profile

• GCSE Level C in literacy and numeracy, or equivalent work-based experience.
• Relevant training or experience in care navigation, reception, administration or customer service.
• Training or understanding of information governance, confidentiality, safeguarding and health and safety requirements.

Required skills

• Excellent communication and customer service skills.
• Ability to problem-solve and think clearly in pressured situations.

What we offer

• Salary of £28,980 to £39,330 per annum depending on experience.
• 27 days annual leave, with previous NHS service taken into account.
• NHS pension, car fleet and home electronics schemes, and cycle to work scheme.
• Eligibility to apply for a Blue Light card and a colleague wellbeing package including a doctor line, Westfield rewards, wellbeing support and gym discounts.