Senior CMS Administrator (Case Management System)

About the role

The Senior CMS Administrator will ensure the Case Management System (CMS) used by the SFO remains reliable, functional, and aligned with case team needs. Based in central London with hybrid working, the role combines technical administration with a solid understanding of SFO processes.

Key responsibilities

• Maintain CMS functionality, processes, and features to support case teams.
• Collaborate with the SFO support desk and the SaaS supplier (Clue Computing) for support and maintenance.
• Implement approved changes to the CMS and manage configuration files and version control.
• Oversee Joiners, Movers, and Leavers (JML) user processes and ensure compliance with SFO policies.
• Produce monthly CMS access reports for case controllers.
• Manage permission groups, workflow assignments, custom fields, and audit‑log access.
• Provide line management and day‑to‑day oversight of the CMS Administrator.

Required profile

• Strong technical background in CMS administration and SaaS platforms.
• Good understanding of SFO case management processes and organisational structure.
• Experience supervising junior staff or providing line management.
• Ability to work collaboratively with internal teams and external suppliers.

Required skills

• CMS administration
• SaaS platform management (Clue Computing)
• Configuration management and version control
• User access and permission management