Senior Contract Consultant

About the role

Looking for a role where your work genuinely makes a difference? Cambridge University Press & Assessment delivers examinations for thousands of students every year, and behind every successful exam period is a highly efficient logistics operation ensuring examination papers and confidential materials are handled securely, accurately and on time. We're looking for an experienced and driven Senior Contract Consultant to take ownership of the recruitment and management of a large temporary workforce supporting this critical operation.

Key responsibilities

• Managing end-to-end recruitment campaigns for temporary workers.
• Supporting workforce planning for peak operational periods and responding flexibly to the seasonal demands of the account.
• Providing recruitment and account support across other education MSP clients during quieter periods.
• Aligning working patterns with client operational requirements during peak periods, including early starts from 6:00 am when required.
• Conducting interviews, onboarding and compliance checks.
• Acting as the first point of contact for all onsite associates.
• Building strong relationships with client stakeholders and operational managers.
• Monitoring attendance, performance and workforce engagement.
• Managing payroll processes and resolving worker queries.
• Delivering an exceptional experience for both candidates and the client.
• Driving continuous improvement and identifying opportunities to enhance service delivery.

Required profile

• Have recruitment, HR, account management or workforce planning experience.
• Thrive in a fast‑paced operational environment.
• Enjoy building strong relationships and influencing stakeholders.
• Have exceptional organisational and communication skills.
• Are highly detail‑oriented with a strong focus on compliance.
• Take ownership and pride in delivering exceptional results.
• Are proactive, resilient and enjoy solving problems.