Senior Credit Controller

About the role

The Senior Credit Controller will manage a portfolio of customer accounts, ensuring timely payment of invoices and supporting healthy cash flow. You will build positive relationships while applying effective collection strategies to minimise bad debt and meet financial targets.

Key responsibilities

• Proactively manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.
• Contact customers via telephone, email and written correspondence regarding overdue invoices.
• Negotiate payment arrangements while maintaining strong customer relationships.
• Monitor aged debt reports and prioritise collection activities based on risk and value.
• Investigate and resolve invoice disputes by liaising with internal departments and customers.
• Allocate customer payments accurately and reconcile accounts where required.
• Escalate high‑risk or severely overdue accounts in line with company policy.
• Recommend accounts for legal action or external debt collection agencies when appropriate.
• Maintain accurate records of customer communications and collection activity.
• Review customer credit limits and recommend amendments based on payment performance.
• Produce regular reports on aged debt, collection performance, cash receipts and overdue accounts.
• Support month‑end and year‑end finance activities related to accounts receivable.
• Identify opportunities to improve collection processes and reduce debtor days.

Required profile

• Proven experience in credit control, collections or accounts receivable.
• Strong negotiation and communication skills.
• Ability to analyse aged debt reports and assess risk.
• Attention to detail for accurate payment allocation and reconciliation.
• Knowledge of relevant financial regulations and company policies.
• Capability to work independently and meet collection targets.

Required skills