Senior Customer Experience Executive

About the role

We are looking for a Senior Customer Experience Executive to manage major retail accounts across Greater Manchester. You will act as the primary liaison between our FTSE‑100 client and its retail customers, ensuring service delivery exceeds contractual expectations.

Key responsibilities

• Provide a value‑add experience to allocated retail customers.
• Manage queries and expectations of head‑office stakeholders.
• Support CX Managers in delivering the customer business plan.
• Identify, manage and convert growth opportunities.
• Represent the voice of the customer within the organisation.
• Deliver commercial value while adhering to contractual frameworks.

Required profile

• Proven track record in relationship management and influencing key stakeholders.
• Experience meeting tight deadlines and delivering KPI or contractual requirements.
• Demonstrated ability to grow existing customer relationships.
• Strong attention to detail and a focus on positive customer outcomes.
• Understanding of business planning and data analysis.
• Relevant experience in a retail environment, preferably with supermarkets or high‑street retailers.

Required skills

What we offer

• Competitive salary (£35,000‑£45,000) based on experience.
• Comprehensive benefits package including 25 days annual leave (plus purchase option), pension and bonus.
• Hybrid working model (2 days remote, 3 days in office).
• Clear career progression opportunities.