Senior Customer Service Associate

About the role

The Senior Customer Service Associate works as part of a team to manage day‑to‑day operations of a residential property and its community. The role combines marketing, building maintenance, tenancy administration and resident experience to achieve occupancy and retention goals.

Key responsibilities

• Deliver front‑of‑house customer service, responding to queries and complaints in line with Greystar’s procedures.
• Support community events, maintain local knowledge of amenities and assist residents with ad‑hoc requests.
• Handle administrative tasks such as logging maintenance requests, preparing notices and updating databases.
• Conduct marketing activities, attend open days and promote the property through leafleting.
• Perform sales and leasing duties including viewings, move‑ins, and follow‑up on enquiries.
• Assist with move‑in/move‑out processes, health and safety compliance, and on‑call emergency support.
• Chase rent arrears, promote tenancy extensions and manage purchase orders and tenant refunds.

Required profile

• Good general education and significant experience in a customer‑facing service role.
• Strong relationship‑building, influencing and autonomous decision‑making abilities.
• Fluent written and verbal English with excellent organisational and numerical skills.
• Flexible, culturally aware and able to adapt communication to diverse audiences.

Required skills

• Proficiency with Microsoft Office suite (Word, Excel, Outlook).
• Experience using databases or booking systems (training provided for in‑house tools).
• Knowledge of UK Health and Safety legislation and requirements.