Senior Customer Service Executive

About the role

We are seeking a Senior Customer Service Executive to act as the central hub for homeowners experiencing property damage. You will coordinate repairs, manage communications across multiple stakeholders, and ensure a smooth, compliant claims journey.

Key responsibilities

• Serve as the first point of contact for policyholders, insurers, surveyors, contractors and internal teams.
• Handle inbound/outbound calls, emails and insurer portal messages.
• Gather and maintain claim documentation and photographic records.
• Schedule appointments for surveyors, contractors and specialist trades.
• Support Project and Site Managers with site access and scheduling.
• Monitor repair progress, provide regular updates and manage estimates, variations and authorisations.
• Maintain compliance documentation, including CDM requirements and GDPR/FCA standards.
• Update claims systems, CRM platforms and insurer portals accurately.
• Handle complaints professionally and escalate complex cases when needed.

Required profile

• Experience in construction, property repairs or related project administration.
• Proven ability to work in a fast‑paced environment and manage multiple priorities.
• Strong organisational and time‑management capabilities.
• Excellent communication skills with a wide range of stakeholders.

Required skills

• Background in construction or property‑repair operations.
• Experience supporting operational teams, project managers or site personnel.
• Understanding of repair or project workflow processes.

What we offer

• Competitive salary up to £33,000 per year.
• Full‑time, office‑based role with flexible hours (8 am‑4 pm or 9 am‑5 pm).
• Opportunity to work within a growing specialist in the property insurance sector.