This job is no longer available
This job expired on 25/09/2026. It no longer accepts applications.
Senior Customer Service Executive – Travel
Upgrade Recruitment Ltd · Putney
Job description
About the role
We are seeking a Senior Customer Service Executive with a passion for travel to join a luxury travel company. The role involves handling written complaints, assisting customers, and acting as an escalation point while mentoring junior staff.
Key responsibilities
- Respond to customer enquiries via telephone, email and letter.
- Investigate and resolve written complaints in line with company processes.
- Allocate compensation where appropriate according to policy.
- Provide internal help‑desk support and mentor junior team members.
- Ensure compliance with ABTA regulations and arbitration procedures.
Required profile
- Minimum 3 years’ experience in a similar customer service role.
- At least 12 months experience handling written complaints.
- Good knowledge of ABTA regulations and arbitration proceedings.
- Excellent written and verbal communication skills.
Required skills
What we offer
- Salary up to £30,000 per annum.
- Private pension and healthcare.
- Free trips abroad and travel discounts.
- Hybrid working (2 days remote, 3 days office) after probation.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Upgrade Recruitment Ltd
Putney
Related job offers
-
Graduate Customer Care Team Member (Fixed‑Term)
abel-cole Putney -
Customer Service Representative – Hybrid Contact Centre Role
My NRMA Newcastle -
Supplier Success Professional (B2B Customer Support)
Avetta, LLC Newcastle -
Customer Support and Fulfilment Executive – Contract
Askable London -
Donor Advocate
Sutherland Mandeville