Senior Database Support Engineer

About the role

As a Senior Database Support Engineer on the Natrinsic Managed Services team, you will provide high‑end technical support to customers worldwide. You will act as the primary point of contact, resolving complex database inquiries via phone and electronic channels while advocating for customer needs.

Key responsibilities

• Manage and resolve service requests logged by Natrinsic Managed Service customers.
• Own problem resolution and maintain customer expectations throughout the service request lifecycle.
• Maintain and expand product expertise across supported data‑warehouse technologies.
• Contribute to knowledge‑base content, diagnostic tools, health checks, and scripting utilities.
• Collaborate with development teams on product improvement programs and testing.

Required profile

• 3+ years of experience as a Database or System Administrator in an Oracle environment.
• Degree in Computer Science, MIS, Engineering, Mathematics, Physics or related field (preferred).
• Oracle Certified Professional (OCP) is a plus.
• Excellent verbal and written communication skills in English.
• Strong analytical, problem‑solving and customer‑focus abilities.

Required skills

• Database administration and SQL.
• Experience with Redshift, Snowflake, Yellowbrick, Netezza, Vertica, Oracle.
• Operating system knowledge: Unix, Linux, Windows.
• Programming: C, Java, Perl, SQL/PLSQL.
• Oracle Enterprise Manager (Grid Control) and networking administration.