Senior eBilling Coordinator

About the role

The Senior eBilling Coordinator will manage end‑to‑end billing processes for a leading international legal firm in the City of London. You will ensure accurate client onboarding to eBilling platforms, timely invoice submission and smooth financial operations across the organisation.

Key responsibilities

• Manage client onboarding onto eBilling platforms, capturing requirements, configuring and validating before go‑live.
• Act as the primary point of contact for clients during onboarding, managing expectations and resolving queries promptly.
• Identify and resolve errors or blockers, escalating when necessary to meet deadlines.
• Maintain comprehensive records of onboarding activity, system configurations and documentation for audit and compliance.
• Set up and maintain accurate client billing profiles and system configurations across relevant eBilling platforms.
• Ensure timely submission of invoices and adherence to internal deadlines.
• Oversee collation and submission of questionnaires, establishing clear ownership and accountability.
• Correct errors in submitted invoices with minimal guidance.
• Monitor and update internal billing schedules to guarantee prompt processing.
• Maintain detailed records of all eBilling transactions for internal and client audits.
• Collaborate with cross‑functional teams to address billing enquiries and ensure seamless data flow.
• Partner with clients to establish and manage eBilling systems for new accounts.
• Develop and prepare reports and analytics for management to monitor billing efficiency and revenue performance.
• Contribute to the enhancement of billing procedures and protocols.

Required profile

• Proven experience in eBilling onboarding and invoice processing.
• Strong attention to detail and ability to maintain accurate records.
• Excellent communication skills for client and internal stakeholder interaction.
• Ability to work independently with minimal supervision.
• Organisational skills to manage multiple client accounts and deadlines.

Required skills