Senior IT Support Engineer / IT Manager – London

About the role

We are seeking a hands‑on Senior IT Support Engineer who will act as the primary IT leader for our London and Birmingham offices. This full‑time, onsite position offers the chance to own day‑to‑day operations, manage an outsourced service desk and partner directly with senior business stakeholders.

Key responsibilities

• Take ownership of IT services across the London and Birmingham sites.
• Serve as the senior escalation point for complex technical incidents.
• Manage the relationship with an outsourced IT Service Desk.
• Oversee hardware lifecycle, asset management and procurement.
• Support Microsoft infrastructure including Windows, Microsoft 365, Intune, Autopilot and Active Directory.
• Collaborate with global infrastructure engineers on networking, servers and technical projects.
• Maintain meeting‑room technology and end‑user computing environments.
• Build strong relationships with business stakeholders.

Required profile

• Proven experience as a Senior IT Support Engineer, Lead IT Support Engineer or hands‑on IT Manager.
• Demonstrated ability to manage multi‑site environments and own IT for an office or regional unit.
• Excellent stakeholder management and customer‑facing communication skills.
• Experience working with or managing an MSP/outsourced service desk is highly desirable.

Required skills

• Windows operating system
• Microsoft 365
• Intune
• Autopilot
• Active Directory
• Networking fundamentals
• Server administration

What we offer

• Competitive salary range £55,000‑£65,000 per year.
• Opportunity to develop into a broader IT management role within a global professional services organisation.
• Dynamic, collaborative environment with direct access to senior leadership.