Senior Operations Coordinator

About the role

We are seeking a Senior Operations Coordinator to lead the planning and delivery of group travel events for an educational travel business. You will work in a collaborative, energetic environment where customer experience and teamwork are highly valued.

Key responsibilities

• Plan and execute group travel events from start to finish, covering venues, accommodation, transport and logistics.
• Support and develop junior team members while working closely with the Operations Manager.
• Liaise with clients to gather requirements, confirm details and ensure seamless journeys.
• Build and maintain strong relationships with suppliers and partners.
• Manage budgets, monitor costs and protect margins.
• Oversee multiple groups travelling simultaneously, ensuring accuracy and timeliness.
• Travel to events, lead on‑site operations, manage timings and resolve issues in real time.
• Contribute ideas to improve processes, efficiency and customer experience.
• Participate in occasional out‑of‑hours duty rota after a qualifying period.

Required profile

• Solid experience in travel operations, preferably with group tours or events.
• Previous experience leading or mentoring team members.
• Strong customer service background with confident written and verbal communication.
• Commercial awareness and experience working to budgets and deadlines.
• Excellent organisational skills and ability to juggle multiple priorities.
• Proactive, solutions‑focused approach and calm under pressure.
• Good working knowledge of Excel.

Required skills

• Excel

What we offer

• Office‑based role in Surrey with flexible start and finish times.
• 35 hours per week, Monday to Friday.
• 25 days annual leave plus bank holidays, increasing with length of service.
• Pension scheme, health and wellbeing support.
• Ongoing training and development opportunities.
• Regular travel to events.