Senior Operations Officer

About the role

We are supporting a leading education institution in London to hire a Senior Operations Officer. The role is hybrid, full‑time and permanent, reporting to senior leadership and overseeing a range of operational and HR activities.

Key responsibilities

• Manage HR and staffing processes including recruitment, contract changes, onboarding, probation and leavers.
• Coordinate academic and professional services recruitment, from approvals to job adverts and appointment paperwork.
• Provide guidance to hiring managers on operational and HR procedures.
• Support staff development initiatives such as induction, mentoring, annual reviews and promotions.
• Lead EDI initiatives, action plans, data collection and related events.
• Service senior committees by preparing agendas, papers, minutes and follow‑up actions.
• Maintain accurate staff records and management information.
• Line‑manage an Operations Assistant, overseeing workload, performance and development.
• Identify and implement improvements to administrative processes and operational efficiency.

Required profile

• Proven experience in an administrative or operations role within the education sector, preferably higher education.
• Strong knowledge of HR processes and recruitment administration.
• Experience supporting senior stakeholders and servicing committees.
• Excellent organisational, communication and attention‑to‑detail skills.
• Ability to handle confidential information with discretion.
• Proactive, collaborative approach with a commitment to equality, diversity and inclusion.

Required skills

• HR and recruitment administration
• Committee support and minute taking
• Data collection and reporting for EDI initiatives
• Staff record management