Senior Planning Technician

About the role

The Senior Planning Technician provides technical and administrative support across the planning service, focusing on complaints handling, Freedom of Information requests, and financial administration. The role works flexibly to ensure accurate records, timely responses, and effective service improvement.

Key responsibilities

• Manage end‑to‑end administration of planning service complaints, including logging, tracking deadlines, coordinating input, quality‑checking drafts and issuing replies on time.
• Coordinate and respond to FOI, EIR and related information requests, liaising with officers, maintaining audit trails, supporting redaction and monitoring statutory deadlines.
• Provide financial administration support such as income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debts and producing reconciliations and management information.
• Perform redaction of complex and sensitive documents to ensure GDPR compliance and removal of privileged information before disclosure.
• Offer flexible technical assistance to the wider planning service, including validation and consultation on complex planning applications and supporting service improvement projects.

Required profile

• Proven experience in handling planning service complaints and information requests within a local authority or similar environment.
• Strong understanding of financial administration processes, including invoicing, debt recovery and reconciliation.
• Ability to work flexibly across multiple service areas and cover absences or demand spikes.
• Excellent attention to detail for document redaction and data governance.
• Good communication skills for liaising with internal teams and external stakeholders.

Required skills