Senior Planning Technician

About the role

We are looking for a Senior Planning Technician to provide technical and administrative support across our planning service. The role is based in South East London and involves handling complaints, Freedom of Information requests, finance administration and data governance.

Key responsibilities

• Manage end‑to‑end administration of planning service complaints, including logging, tracking deadlines, quality‑checking responses and ensuring timely replies.
• Coordinate and respond to FOI, EIR and related information requests, maintain audit trails, support redaction and monitor statutory deadlines.
• Support financial administration – monitor income, process cost recovery, raise purchase orders, receipt invoices, chase debts and produce reconciliations and management reports.
• Redact complex and sensitive documents in line with GDPR, data protection and council policies.
• Provide flexible technical support to the wider planning service, including validation and consultation on complex planning applications.
• Assist management with customer‑service activities, promotion of chargeable services and service‑improvement projects.

Required profile

• Proven experience in planning service administration or a similar public‑sector environment.
• Ability to manage complaints and FOI/EIR requests with attention to statutory deadlines.
• Strong finance administration skills, including income monitoring and debt recovery.
• Knowledge of GDPR and data redaction requirements.
• Flexibility to cover absences and respond to fluctuating demand.

Required skills