Senior Quality Assurance Analyst

About the role

We are seeking an experienced Senior Quality Assurance Analyst to join our Underwriting Services team in Cheltenham. The role focuses on ensuring accurate, consistent, and compliant delivery of underwriting services for London Market insurance clients through rigorous quality assurance, control, and audit activities.

Key responsibilities

• Conduct quality assurance and quality control reviews across underwriting operations.
• Review underwriting transactions for accuracy, completeness, and compliance with client and procedural requirements.
• Identify quality trends, recurring issues, control weaknesses, and operational risks.
• Investigate discrepancies related to premiums, limits, deductions, and other underwriting data.
• Produce quality reporting, management information, and performance metrics.
• Support root‑cause analysis and drive corrective and preventative actions.
• Provide coaching, training, and technical guidance to colleagues.
• Maintain and enhance quality standards, operational controls, and procedural documentation.
• Act as a technical point of reference for quality‑related matters and complex underwriting queries.
• Contribute to continuous‑improvement initiatives that boost service quality, accuracy, and efficiency.

Required profile

• Experience in the insurance sector, preferably within underwriting operations, delegated authority, or insurance processing environments.
• Background in Quality Assurance, Quality Control, Audit, Compliance Monitoring, Technical Review, or Operational Excellence.
• Strong understanding of QA methodologies, QC principles, and operational governance.
• Proven ability to identify trends, analyse root causes, and implement corrective actions.
• Excellent analytical, problem‑solving, and attention‑to‑detail skills.
• Effective stakeholder management and communication abilities.

Required skills