Senior Quality Assurance Engineer

About the role

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions. We are looking for a Senior Quality Assurance Engineer to join the Quality Assurance team at our head office in Bracknell, Berkshire. This senior, hands‑on role focuses on advancing test automation, improving software quality and supporting the development of other QA Engineers.

Key responsibilities

• Lead the development and expansion of automated testing.
• Design, develop and maintain effective automated test suites.
• Identify opportunities to increase automated test coverage and reduce repetitive manual testing.
• Review and improve testing tools and approaches to increase efficiency and reliability.
• Create and maintain comprehensive test plans and test cases.
• Plan and coordinate testing activities in line with application and release requirements.
• Perform manual, regression, usability and other appropriate forms of software testing.
• Identify, document and track defects through to resolution.
• Investigate software issues and work closely with the Applications team to support effective resolution.
• Provide technical guidance and support to QA Engineers.
• Coach and mentor colleagues in test automation, testing techniques and QA best practice.
• Share technical knowledge and support the development of consistent testing standards across the team.
• Help identify and implement improvements to QA processes and testing practices.
• Work closely with the Applications team, Change Engineers, Product Managers and other colleagues to understand requirements and release schedules.
• Track relevant testing metrics and use findings to drive improvements.
• Keep up to date with developments in test automation, QA tools and testing methodologies.

Required profile

• Significant experience in software Quality Assurance or software testing.
• Strong hands‑on experience designing, developing and maintaining automated tests.
• Strong knowledge of software QA methodologies, processes and testing practices.
• Experience improving automated test coverage and identifying opportunities for further automation.
• Strong analytical and problem‑solving skills with experience investigating complex software defects.
• Ability to coach, mentor and provide technical guidance to other QA Engineers.
• Able to produce clear and comprehensive test plans, test cases and reports.
• Strong communication and organisational skills.
• Technical degree or relevant qualification, such as ISEB/ISTQB.
• Experience with usability, performance or security testing, SQL databases or ISO standards would be advantageous.

Required skills

• Test automation
• Automated test suite development
• SQL databases
• ISO standards
• Usability testing
• Performance testing
• Security testing
• ISTQB (or ISEB) certification