Senior Sales Associate – Keyholder (Retail)

About the role

As part of the Retail team, you’ll join the Reiss store in Reading as a Senior Sales Associate on a permanent basis. You’ll support the day‑to‑day running of the store and motivate team members to ensure all sales and operational goals are met and exceeded.

Key responsibilities

• Deliver an exceptional customer service experience.
• Support the opening and closing of the store.
• Inspire the team to continuously meet sales targets.
• Delegate duties to the sales team, ensuring high‑standard, timely completion.
• Assist management in leading the team to meet store KPIs.

Required profile

• A passion for premium or luxury products (open to all customer‑facing backgrounds).
• Ability to see things through the customer’s eyes.
• Excellent customer service, communication and interpersonal skills.
• Flexibility and adaptability to changing priorities.
• Capability to work in a fast‑paced retail environment.
• Strong organisational and decision‑making abilities.
• Team‑player mindset with good written and verbal communication.

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Workplace pension contributions.
• Health & wellbeing services.
• Medicash health support plan.
• Fitness discounts & cycle‑to‑work programme.
• Enhanced parental pay & family‑friendly policies.
• 23 days annual leave (increasing to 25 after 2 years).
• Employee referral scheme.
• Career development opportunities.