Senior Service Advisor (Legal Services)

About the role

Red Recruitment is seeking a Senior Service Advisor to join a well‑established legal services organisation in the South East. You will act as the first point of contact for individuals exploring personal injury or other legal claims, providing empathetic guidance and converting suitable enquiries into active cases.

Key responsibilities

• Handle inbound and outbound calls from prospective clients.
• Take initial instructions, assess claim viability and gather required information.
• Explain the claims process clearly and encourage progression where appropriate.
• Maintain accurate records in Proclaim and other internal systems.
• Manage enquiries in line with compliance and internal procedures.
• Meet individual and team KPIs, including conversion and quality targets.

Required profile

• Previous experience in customer service, contact centre, advisory or client intake roles.
• Strong communication and active listening skills.
• Confidence handling sensitive or challenging conversations.
• Ability to build trust quickly and work in a target‑driven environment.
• Attention to detail and strong organisational abilities.

Required skills

• Proclaim case management system (or similar).

What we offer

• Salary of £28,000 per annum plus bonus.
• Full‑time contract position.
• Comprehensive training and supportive, people‑focused environment.
• Opportunities for development within a growing organisation.
• Meaningful work that makes a genuine difference to clients.