Senior ServiceNow Architect

About the role

We are looking for a highly accomplished Senior ServiceNow Architect to lead the design, implementation, and evolution of our ServiceNow ecosystem within the telecoms domain. You will shape platform strategy across multiple modules and drive the migration from legacy ITSM tools.

Key responsibilities

• Define and own end‑to‑end ServiceNow architecture, aligning with enterprise strategy and business goals.
• Lead solution design for TSM, TSOM, CPQT and SPMT modules, including configuration, customization, workflow automation and performance optimisation.
• Govern platform standards, design patterns and architectural guardrails to ensure scalability, maintainability and security.
• Manage full‑lifecycle migration from legacy ITSM platforms, covering data migration, process re‑engineering and change management.
• Deliver telecom service management solutions such as service catalogue design, SLA management, fulfilment workflows and customer portals.
• Implement TSOM discovery, service mapping and AIOps integrations for proactive operations.
• Design CPQT solutions for product configuration, dynamic pricing and quote‑to‑order workflows following TM Forum standards.
• Lead SPMT delivery including demand management, project portfolio governance and executive reporting.
• Act as the primary technical authority, mentor ServiceNow developers and administrators, and engage with product owners and delivery teams.

Required profile

• Proven senior‑level experience as a ServiceNow architect, preferably within telecoms.
• Strong knowledge of ITIL and TOGAF frameworks.
• Demonstrated ability to lead large‑scale migrations and complex integrations.
• Excellent stakeholder management and leadership skills.

Required skills

• ServiceNow platform (TSM, TSOM, CPQT, SPMT)
• ITSM processes and best practices
• Data migration and integration frameworks
• TOGAF, ITIL
• AIOps, discovery and service mapping
• TM Forum standards for telecom product configuration