Senior Technical Analyst – ICT Services

About the role

The Senior Technical Analyst will deliver high‑quality technical expertise across the Council’s ICT services. You will diagnose, manage and resolve complex technical issues while shaping the future of our technology landscape.

Key responsibilities

• Diagnose, manage and resolve complex problems across Microsoft 365, networks, data management and core infrastructure.
• Log, prioritise and resolve incidents using ITIL‑based policies, providing full documentation.
• Act as incident manager for major incidents, including cyber‑security events.
• Lead design and implementation of technology solutions aligned with business and security objectives.
• Mentor and guide the ICT team, sharing best practices to improve resilience.
• Support business continuity and disaster‑recovery testing and improvement.

Required profile

• Proven experience in ICT service delivery and incident management.
• Strong understanding of the ITIL framework.
• Ability to mentor colleagues and promote knowledge sharing.
• Commitment to delivering excellent customer service to internal users.

Required skills

• Microsoft 365
• Network management
• Data management
• Core infrastructure
• ITIL
• Cyber‑security incident handling

What we offer

• Competitive salary range £41,145‑£45,498 per annum.
• Full‑time permanent role within a dynamic local authority.
• Opportunities for professional development and mentorship.