Senior Technician – French Speaker

About the role

Convatec is seeking a senior, bilingual IT support technician to join its Home Service Group. The role provides first‑ and second‑level support to customer‑facing teams and distribution centres in the UK and France, both on‑site and remotely.

Key responsibilities

• Act as the French technical liaison between UK, US and French IT teams.
• Collaborate with all IT groups, ensuring clear communication across technical and business audiences.
• Maintain and support IT infrastructure at Home Service Group sites in the UK and France, minimizing disruption.
• Manage end‑user requests through the Amcare/HSG service desk, delivering prompt, friendly assistance.
• Provide application support, liaise with suppliers, and ensure optimal use of business applications.
• Lead incident management, coordinating with suppliers and internal teams to resolve issues quickly.
• Document technical processes and communicate updates to all business levels.
• Support technical projects through development, implementation and testing phases.
• Assist technical leadership with governance, control and management activities.

Required profile

• Fluent in French and English, both written and spoken.
• Proven experience delivering 1st and 2nd level IT support in a multi‑site environment.
• Strong ability to communicate technical details to non‑technical stakeholders.
• Commitment to regulatory compliance in both the UK and France.
• Self‑starter who can own issues to resolution or hand them over effectively.

Required skills

What we offer

• Opportunity to work within a global medical‑technology leader.
• Exposure to cross‑border IT projects and multilingual teams.
• Competitive benefits aligned with Convatec’s global standards.