Service Administrator – After Sales

About the role

We are seeking a Service Administrator to join the Aftersales Department at Sytner Warwick. The role supports the Service Manager and Service Advisors, ensuring smooth vehicle arrivals, accurate paperwork, and high‑quality customer service. You will be the first point of contact for telephone enquiries and play a key part in the department’s daily operations.

Key responsibilities

• Prepare and process all paperwork for vehicle arrivals, adhering to strict internal procedures.
• Handle telephone enquiries from customers, providing clear and courteous information.
• Complete invoicing and ensure all documentation meets quality standards before filing.
• Conduct self‑audits of records to maintain compliance.
• Support the service team with administrative tasks during flexible shift patterns, including weekends.

Required profile

• Previous experience in a similar administrative or high‑pressure environment.
• Strong organisational skills with high attention to detail.
• Excellent telephone etiquette and a commitment to outstanding customer service.
• Ability to prioritise workload in a fast‑paced setting.
• Team‑oriented mindset.

Required skills

• Kerridge (or similar dealership management system).
• ADP (or similar payroll/administration software).

What we offer

• 33 days holiday entitlement including bank holidays.
• Industry‑leading maternity, paternity and adoption pay.
• Career development and recognition of long service every five years.
• Discounted car schemes, high‑street discounts and gym memberships.
• Cycle‑to‑work scheme and one paid day per year for voluntary/community work.