Service Advisor – Automotive After‑sales

About the role

We are seeking a driven and experienced Service Advisor to join the prestige after‑sales department of a franchised motor dealership in Cambridge. The role involves providing high‑quality service support, handling confidential information and meeting tight deadlines while delivering excellent customer experiences.

Key responsibilities

• Manage service appointments and ensure timely completion of vehicle repairs.
• Handle sensitive and confidential customer information with professionalism.
• Communicate effectively with customers, providing clear explanations of service work and costs.
• Meet sales targets by promoting additional services and parts.

Required profile

• Proven experience as a Service Advisor in an automotive environment.
• Strong people skills with a commitment to customer satisfaction.
• Ability to work under pressure and meet strict deadlines.
• Enthusiastic, driven and willing to contribute to team success.

What we offer

• Discounts on new and used cars, plus servicing offers.
• Company pension scheme.
• Dedicated wellbeing support for you and your family.
• 24/7 access to healthcare professionals.
• Financial rewards for employee referrals.
• Training and development opportunities.