Service Advisor – Exeter

About the role

We are looking for an experienced Service Advisor to join a busy, well‑established automotive dealership in Exeter. You will be the main point of contact for customers, ensuring a smooth after‑sales experience while supporting the workshop to maintain efficiency and productivity.

Key responsibilities

• Book vehicles for service, MOT and repair work.
• Provide accurate estimates and obtain customer approval.
• Keep customers updated on vehicle progress and costs.
• Upsell additional work, services and products.
• Liaise with the workshop and technicians.
• Manage invoices and ensure all paperwork is completed accurately.
• Deliver high levels of customer service and satisfaction (CSI).

Required profile

• Previous experience as a Service Advisor.
• Strong communication and customer service skills.
• Good sales and upselling ability.
• Organised and able to work in a fast‑paced environment.
• Full UK driving licence.

Required skills

• Experience with Kerridge system (desirable).
• Experience with Pinnacle system (desirable).

What we offer

• Basic salary £30k–£33k depending on experience.
• Realistic OTE up to £38k, with monthly and CSI‑based bonuses.
• Manufacturer training and career progression opportunities.
• Pension scheme and staff discounts.
• Potential progression to Senior Service Advisor, Service Team Leader or Aftersales/Service Manager.