Service Advisor – Franchised Motor Dealership

About the role

We are seeking a customer‑focused Service Advisor to join our busy franchised motor dealership in Salisbury. You will act as the primary point of contact for customers while their vehicle is in our workshop, ensuring a professional and courteous experience.

Key responsibilities

• Provide professional service to customers and keep them informed of vehicle progress.
• Liaise with workshop technicians and the parts department to coordinate work.
• Present additional repair or maintenance recommendations and associated costs.
• Schedule and record work orders efficiently.
• Support the after‑sales team with file auditing, service bookings, order preparation, invoicing and new‑car registration.

Required profile

• Team player with experience in a customer‑focused role, preferably within automotive or a high‑end retail environment (not essential).
• Flexible, proactive attitude with strong time‑management and administrative abilities.

Required skills

What we offer

• Competitive uncapped bonus scheme.
• 30 days annual leave (including Bank Holidays) plus an extra day off for your birthday.
• Contributory pension scheme and life assurance.
• Employee Assistance Programme with 24/7 helpline and mental‑health support.
• Ongoing training and development – brand‑specific and in‑house programmes.
• Clear career‑growth opportunities within a company that values development.