Service Advisor – Independent Garage

About the role

We are seeking an enthusiastic Service Advisor to join a reputable independent garage in Haslemere. The role involves being the primary point of contact for customers, ensuring their vehicle service needs are met efficiently and professionally.

Key responsibilities

• Greet customers, assess their vehicle service requirements and record details.
• Coordinate with technicians, translate customer concerns and arrange appropriate repairs.
• Provide clear, transparent cost estimates and manage work orders using the garage management system.
• Keep customers updated on vehicle progress and advise on any additional work.
• Handle inquiries, resolve issues and promote relevant services and products.
• Maintain an organised workshop workflow while upholding quality standards.

Required profile

• Minimum 1 year experience in a customer‑facing automotive role.
• Strong communication and interpersonal abilities.
• Excellent organisational skills with the ability to multitask.
• Professional, customer‑first attitude.
• Valid UK driving licence (desirable).

Required skills

• Experience with garage management systems.

What we offer

• Competitive salary up to £35,000 per annum, OTE up to £38,000 with bonuses.
• Monday‑Friday 8:00‑17:30 schedule, negotiable Saturday rota.
• Supportive team focused on development and training.
• Pension scheme and staff discounts.
• Convenient location with easy access across Surrey.