Service Advisor – Luxury Brand Dealership

About the role

We are seeking a motivated Service Advisor to join a prestigious luxury‑brand dealership in Bury St. Edmunds. The role offers a competitive OTE of £45,000+ and the chance to work with a supportive, progressive dealer group.

Key responsibilities

• Greet and welcome customers in the service reception.
• Book vehicles for service appointments and create job cards.
• Obtain authorisations for required work and liaise with the workshop on progress.
• Arrange courtesy cars using the One Link system.
• Prepare costing, invoicing, and hand over completed jobs to customers.
• Identify upsell opportunities and drive additional revenue.

Required profile

• Previous main‑dealer experience in a service environment.
• Strong customer‑service orientation with proven upselling ability.
• Excellent administrative and communication skills.

Required skills

• Familiarity with RTC software.
• Experience using the One Link system.
• Knowledge of Kerridge software.

What we offer

• State‑of‑the‑art resources and ongoing training.
• Company pension and performance bonus.
• Benefits scheme, long‑service holiday reward and enhanced family planning policy.
• Share‑save scheme, birthday off and a dedicated luxury‑brand environment.