Service Advisor – Main Dealership (Medway)

About the role

An exciting opportunity has arisen to join a leading main dealership representing a highly desirable automotive brand in Medway. If you're passionate about delivering outstanding customer service and are looking to develop your career with a respected dealer group, we'd love to hear from you.

Key responsibilities

• Provide a warm, professional welcome to customers visiting the service department.
• Book vehicles in for servicing, maintenance, and repairs.
• Keep customers informed throughout the repair process, providing accurate updates and estimated completion times.
• Liaise effectively with workshop technicians to ensure a smooth customer journey.
• Deliver exceptional customer service while identifying opportunities to enhance the customer experience.
• Complete service administration accurately and efficiently.
• Build and maintain strong relationships with customers to encourage repeat business.

Required profile

• Previous experience as a Service Advisor or within the automotive retail industry.
• Excellent customer service and communication skills.
• A professional, confident, and well‑presented manner.
• Strong organisational skills with the ability to work in a busy environment.
• A positive attitude and excellent team‑working skills.
• Good administrative and computer skills.
• A full UK driving licence.

What we offer

• Basic salary of up to £28,500.
• Attractive bonus and commission structure with excellent earning potential.
• Comprehensive company benefits.
• Ongoing manufacturer training and development.
• Genuine opportunities for career progression within a successful dealer group.