Service Bookings Administrator – After‑sales

About the role

The Service Bookings Administrator will join the Aftersales Department at Mercedes‑Benz of Milton Keynes, supporting the Service Manager and Service Advisors. You will manage customer enquiries, convert them into service bookings and ensure a high standard of professionalism and customer care.

Key responsibilities

• Handle inbound customer calls and enquiries regarding vehicle service.
• Create and confirm service appointments using internal booking systems.
• Support the Service Manager and Service Advisors with administrative tasks.
• Maintain accurate records of bookings and service history.
• Work flexible patterns, including weekends, to meet customer demand.

Required profile

• Previous experience in a similar administrative or service‑booking role.
• Ability to thrive in a busy, high‑pressure environment.
• Highly organised with strong attention to detail.
• Excellent telephone etiquette and customer‑service orientation.
• Team‑player who can prioritize workload effectively.

Required skills

• Familiarity with Kerridge or ADP systems (advantageous).
• Proficiency in standard office software for data entry and record‑keeping.

What we offer

• 33 days holiday entitlement including bank holidays.
• Industry‑leading maternity, paternity and adoption pay.
• Career development opportunities and long‑service recognition.
• Discounted car schemes, high‑street discounts and gym memberships.
• Cycle‑to‑work scheme and one paid day per year for voluntary work.