Service Charge Administrator & Credit Control Assistant

About the role

This permanent position supports the Service Charge Department in Whitley Bay, handling credit control, service charge collections and general office administration for block management.

Key responsibilities

• Assist with collection of outstanding service charge accounts and issue polite payment reminders to leaseholders.
• Administer the three‑stage credit control process, monitor debtor accounts and maintain accurate records of communications and payments.
• Liaise with leaseholders regarding overdue balances, arrange payment plans and escalate when necessary.
• Answer telephone and email enquiries professionally, providing information on service charge accounts.
• Maintain electronic and paper filing systems, update property management databases and process correspondence.
• Prepare reports on outstanding debtors for management review.

Required profile

• Excellent written and verbal communication skills.
• Strong organisational ability with attention to detail.
• Confident telephone manner and professional customer service approach.
• Ability to prioritise workload and work independently.

Required skills

• Good working knowledge of Microsoft Outlook.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.

What we offer

• Permanent contract with a competitive salary of £29,000‑£32,000 per year.
• Monday‑Friday office‑based role, 9:00 am‑5:00 pm with a 30‑minute lunch break.