Service Co‑ordinator

About the role

We are seeking a proactive and organised Service Co‑ordinator to join our busy technical services team in Bracknell. The role involves coordinating engineers, managing reactive call‑outs and planned maintenance, and delivering a high level of customer service.

Key responsibilities

• Coordinate reactive service calls and scheduled maintenance visits.
• Efficiently schedule engineers and subcontractors.
• Log, update and manage service tickets with accuracy.
• Communicate fault status, updates and progress to customers.
• Escalate urgent or high‑priority issues as required.
• Support service performance against SLAs and KPIs.
• Provide engineers with correct job and site information.
• Assist with reporting, documentation and continuous service improvements.

Required profile

• Previous experience in a service desk, scheduling or coordination role.
• Highly organised with the ability to manage multiple priorities.
• Strong communicator who remains calm under pressure.
• Customer‑focused attitude with a professional approach.

Required skills

• Experience using service management systems.
• Experience using scheduling systems.

What we offer

• Competitive salary £27,000 – £32,000 depending on experience.
• On‑site parking.
• Supportive and collaborative working environment.
• Opportunities for development within a growing business.
• Ongoing training and career development.