Service Coordinator

About the role

We are seeking a highly organised Service Coordinator to join a leading provider of integrated technical and security support services in Reading. You will act as the central hub for service requests, maintenance planning and customer communication, ensuring that service levels are consistently met.

Key responsibilities

• Manage incoming service requests, incidents and planned maintenance through the service management platform.
• Prioritise and schedule engineers and subcontractors based on skill set, availability and geographic location.
• Serve as the primary point of contact for customers, providing updates on fault resolution and maintenance visits.
• Monitor open work orders to ensure SLA compliance and produce operational performance reports.
• Support continuous improvement by identifying recurring issues and updating procedural documentation.

Required profile

• Excellent organisational and time‑management abilities.
• Strong attention to detail with the capacity to juggle multiple priorities.
• Customer‑focused mindset and effective communication skills.
• Ability to work collaboratively with internal teams and external partners.

Required skills

What we offer

• Competitive salary up to £30,000 per year.
• Full‑time permanent position.
• Opportunity to work in a fast‑paced technical support environment.
• Professional development and career progression prospects.