Service Delivery Administration Manager

About the role

The Stroke Association is looking for an experienced and highly organised Service Delivery Administration Manager to lead its Administration Hubs across the Midlands and South East. Reporting to the Service Support Lead, you will ensure high‑quality administrative support for Locality Impact service delivery teams while managing a remote workforce.

Key responsibilities

• Line‑manage Service Delivery Administrators, including recruitment, training, support and supervision, fostering a positive leadership environment.
• Drive performance improvement and implement process efficiencies within the admin hubs.
• Collaborate with Service Delivery Coaches to guarantee quality administrative support for commissioned services.
• Contribute to the wider Service Delivery Admin function across Locality Impact.
• Travel frequently to deliver face‑to‑face 1:1s, hub team meetings and wider management meetings.

Required profile

• Proven experience supporting remote teams.
• Excellent communication skills.
• Demonstrated ability to write and implement new administration processes.
• Strong track record of building and maintaining relationships with key stakeholders.
• Residency in the UK with the right to work.