Service Delivery Manager / Service Delivery Coordinator

About the role

The client is a fast‑growing provider of broadband and Wi‑Fi solutions to the UK leisure sector. They are looking for a Service Delivery Manager / Service Delivery Coordinator to oversee end‑to‑end coordination and delivery of wireless services to holiday parks, static homes, marinas and similar customers.

Key responsibilities

• Plan and allocate engineering resources, schedule deployments and coordinate maintenance responses.
• Manage service delivery against SLA targets, ensuring client expectations are met and communication is clear.
• Maintain operational control across customers, internal stakeholders and field engineers.

Required profile

• Client‑focused with strong expectation‑management and communication abilities.
• Comfortable working in a fast‑paced, SLA‑driven environment.
• Proven ability to coordinate multiple projects and stakeholders simultaneously.