Service Designer – Digital Services Consultancy

About the role

We are a leading digital services consultancy delivering impactful solutions for public and private sector clients. We are looking for a Service Designer to shape end‑to‑end services and create seamless user experiences.

Key responsibilities

• Inspire teams by shaping end‑to‑end service experiences that meet both user and business needs.
• Work directly with stakeholders to define service journeys, identify pain points, and design improvements.
• Communicate confidently with multidisciplinary teams and senior stakeholders.
• Lead collaborative workshops to align teams and drive service innovation.
• Create service blueprints, journey maps, and design artefacts to solve complex problems.
• Use research, insight, and data to iterate designs and improve service outcomes.

Required profile

• Experience as a Service Designer or in a similar design‑focused role.
• Strong track record of delivering user‑centred design solutions across digital services.
• Experience working with Government Digital Service (GDS) principles.
• Ability to advocate for user‑centred design and influence stakeholders at all levels.
• Experience with design systems, service blueprints, and journey mapping.
• Confidence working within Agile environments and multidisciplinary teams.
• Ability to use evidence and insight to inform decisions and validate design hypotheses.

Required skills

What we offer

• Salary from £50,000 to £64,000.
• Up to 25 days holiday plus UK public holidays.
• Health and wellbeing support.
• Pension scheme contributions.
• Flexible benefits package.