This job is no longer available
This job expired on 25/09/2026. It no longer accepts applications.
Service Designer – Journey Mapping (Hybrid)
Sanderson · London
Job description
About the role
We are supporting a leading financial services organisation on a key transformation programme and need a hands‑on Service Designer to join the team on a 3‑6 month contract.
Key responsibilities
- Design and optimise end‑to‑end customer journeys.
- Create service blueprints and journey maps.
- Facilitate workshops and collaborate with product, technology and CX teams.
- Translate insights into practical, scalable design outcomes.
Required profile
- Strong service design experience in complex environments.
- Expertise in journey mapping, service blueprinting and facilitation.
- Background in financial services or other regulated industries.
- Confidence working with senior stakeholders.
Required skills
What we offer
- Contract length 3‑6 months, hybrid working (2 days onsite).
- Daily rate £500‑£550 (inside IR35) paid via umbrella company.
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Sanderson
London