Service Desk Controller

About the role

We are looking for an enthusiastic Service Desk Controller to join our dynamic team in Witham. You will be the first point of contact for service requests, ensuring smooth and efficient desk operations while delivering exceptional support to internal users.

Key responsibilities

• Manage incoming service requests and guarantee timely, accurate responses.
• Provide first‑line technical troubleshooting and escalate issues when required.
• Communicate with multiple departments to coordinate resolutions and maintain service continuity.
• Document service requests, actions taken, and outcomes in the ticketing system.
• Identify and propose improvements to service desk processes and procedures.

Required profile

• Previous experience in a service desk or sales administration role is desirable.
• Strong analytical abilities and the capacity to think quickly under pressure.
• Excellent communication and interpersonal skills for effective stakeholder interaction.
• Attention to detail to ensure high‑quality service delivery.

Required skills

• Proficiency with IT service management tools.
• Advanced knowledge of Microsoft Office Suite.

What we offer

• A positive, professional work environment.
• Competitive salary of £32,000 per year.
• Benefits including health insurance, pension scheme, 25 days holiday plus bank holidays, and free parking.